Privacy Policy

1. Introduction

Welcome to iSend.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel messaging platform, including our website, API, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, company name, and any other information you choose to provide.
• Payment Information: We collect billing information, including credit card details, billing address, and payment history. Payment processing is handled by secure third-party payment processors.
• Email Provider Credentials: When you connect email providers (AWS SES, SendGrid, SMTP), we securely store your API keys and configuration settings necessary to send emails on your behalf.
• Social Media Account Information: When you connect social media accounts (Facebook, Instagram, LinkedIn, Twitter/X, Threads, Pinterest, YouTube, WhatsApp, Telegram), we collect and store OAuth tokens and account metadata required to post content.
• Content and Templates: We store email templates, social media posts, campaign data, contact lists, and any content you create or upload through our Service.
• Communication Data: Information you provide when contacting our support team, including support tickets, chat logs, and email correspondence.

2.2 Information Automatically Collected

• Usage Data: We automatically collect information about how you use our Service, including pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: We collect information about your device, including IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: Our servers automatically record information, including your IP address, browser type, referring pages, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. See Section 7 for more details.

2.3 Information from Third-Party Services

• OAuth Providers: When you sign in using Google OAuth or other authentication providers, we receive your profile information, email address, and authentication tokens.
• Email Service Providers: We may receive delivery status, bounce information, and engagement metrics from your connected email providers.
• Social Media Platforms: We receive account information, post analytics, and engagement data from connected social media platforms via their APIs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service, including processing email sends, scheduling social media posts, managing campaigns, and delivering API services.
• Account Management: To create and manage your account, authenticate users, process payments, and provide customer support.
• Communication: To send you service-related notifications, updates, security alerts, and administrative messages. We may also send you marketing communications with your consent.
• Analytics and Improvement: To analyze usage patterns, monitor Service performance, troubleshoot issues, and develop new features and functionality.
• Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms of Service.
• Personalization: To personalize your experience, provide tailored content recommendations, and improve user interface design.
• Business Operations: To conduct business analytics, manage our operations, and make business decisions.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal) for billing and payment processing
• Cloud hosting providers (e.g., AWS) for data storage and infrastructure
• Email service providers (AWS SES, SendGrid) for email delivery
• Analytics providers (e.g., Google Analytics) to understand Service usage
• Customer support tools and communication platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Secure API key storage and management
• OAuth-based authentication for social media connections (we never store your social media passwords)
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

6.2 Correction and Update

You can update or correct your account information at any time through your account settings.

6.3 Deletion

You can request deletion of your account and associated data. We will delete your information unless we are required to retain it for legal or legitimate business purposes.

6.4 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

6.5 Data Processing Restrictions

You may have the right to restrict or object to certain processing of your personal information.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at isend.ai.16@gmail.com. We will respond to your request within 30 days, subject to applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly, including authentication and security features.
• Analytics Cookies: Help us understand how visitors interact with our Service by collecting and reporting information anonymously.
• Preference Cookies: Remember your settings and preferences to provide a personalized experience.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements (with your consent).

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

8. Third-Party Services

Our Service integrates with various third-party services. When you use these integrations, your information may be shared with and processed by these third parties according to their privacy policies:

• Email Providers: AWS SES, SendGrid, and other SMTP providers
• Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter/X, Threads, Pinterest, YouTube, WhatsApp, Telegram
• Payment Processors: Stripe, PayPal, and other payment gateways
• Authentication Providers: Google OAuth and other identity providers
• Analytics Services: Google Analytics and similar services

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives an adequate level of protection.

11. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through a notice on our Service. Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Additional Information

14.1 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell your personal information).

14.2 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.

14.3 Do Not Track Signals

Our Service does not currently respond to "Do Not Track" signals from browsers. However, you can control tracking through your browser settings and cookie preferences.